Last updated August 01, 2022
Thank you for your purchase. We hope you are happy with your order. However, if you are not completely satisfied for any reason, you may contact us to discuss returns. Once approved, you may receive a refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email us at tridentwines@caribsurf.com or call (246) 228-5261 or (246) 436-0976. A returned item may be dropped off at our warehouse location at a the below address or we can collected at the delivery address.
Trident Wines
# 30 Warrens Industrial Park,
Warrens,
St. Michael,
Barbados.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return, credit or exchange. Refunds will be processed once the item has been received. We will notify you by email or return the credit note to your delivery address when your return has been processed.
Please note: This may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
1-246-436-0976
tridentwines@caribsurf.com